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Developing and implementing a customised automated workflow allows a business to implement certain rules in respect of process flows, approvals and authorisations, deadlines, escalation procedures, etc. The advantages of implementing a workflow system typically include:

  • defined authorisation levels
  • elimination of redundancies
  • clear, trackable performance measures
  • faster turnaround times and more efficient handling
  • identification of bottlenecks
  • better segregation of responsibilities and improved risk control systems

Workflow systems are rules-based; therefore providing discipline and clarity to the finance and accounting processes. Not every situation can be dealt with according to the hard application of rules, but a well designed workflow system will provide a clear structure for the application of rules where applicable, and how the exception process works where it is not.

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